RETURNS POLICY

You are welcome to return any item bought from neuwdenim.com for:

a) an online credit voucher to the value of 110% of your original purchase; or

b) a full refund to your original method of payment.

All requests for returns must be received within 30 days of the receipt of your order and items must be in as-new condition with all original swing tags attached.

We reserve the right to refuse any returns where the products do not meet these conditions.

Returns Process

Simply included your completed returns form with your items and send back to our returns address: Three By One, 32 Commercial Drive, Lynbrook, VIC 3975, Australia.

All requests for returns must be received within 30 days of the receipt of your order and items must be in as-new condition with all original swing tags attached.

We reserve the right to refuse any returns where the products do not meet these conditions.

We will email you once this has been received and processed. This will usually happen within 3 business days of delivery, however delays may occur during high order volume times.

Please note

Unfortunately we do not offer exchanges for change of mind or if you choose the wrong size, so if you would like a replacement item, please place a new online order for this.

Please be aware that we do not cover the shipping costs to send returns back to us (unless the product is faulty), however, if you order using PayPal you may be eligible to claim back return postage costs – find out more here.

We do not refund any shipping costs originally paid for returned items, unless the product sent was incorrect or faulty.

Returns Form 

Please complete the details on the returns form included in your delivery and send it back to us with the items.